Employment Type: Permanent Job Description: Technical Customer Support Specialist Hospitality partners around the world rely on our platform to drive revenue and guest experience, and right now our team needs someone who wants to bring structure to complex technical issues and own them to resolution, not just answer tickets. What You'll Be Doing You will take ownership of technical partner issues from intake to resolution, unspooling complex configuration, data, access, and integration problems. You will reproduce issues, gather evidence, and collaborate directly with Product, Engineering, and Onboarding to keep partners moving forward. Day to day, you will help hotel partners through go-live, turn recurring support issues into playbooks and documentation, and drive workflow improvements.
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