What You will do Are you looking for a role where you can help keep critical contact center systems running reliably for the business ? This role supports the day-to-day operation of our global contact center platforms, helping ensure incidents, service requests, and operational tasks are handled with ownership, urgency, and care. You will work with the Nice CXone suite of omnichannel ACD and IVR capabilities, along with related contact center tools such as Workforce Engagement, Feedback Management, Performance Management, Interaction Analytics , and Artificial Intelligence. This is an operational role focused on keeping the environment stable, improving service quality, and reducing repeat issues through effective problem management. You do not need to be a deep Nice expert on day one, bu
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