Company Description IT Job Description Role: Desktop Support Engineer Location: Montreal, QC Duration: Fulltime BGV will be done for the selected candidates. JD: Handle tickets escalated by the Service Desk • Remote Desktop Support • Install, configure, and upgrade MS Office and related user applications • Leverage packages via SCCM 2012 • Troubleshoot and resolve user issues with VMware Horizon clients • Perform workstation, laptop and zero client break-fix for users • Set-up and register users for biometric authentication to complement their AD credentials • Establish and maintain sound backup and recovery procedures • Patch management on operating system, browsers and key vendor applications, i.e. Adobe • Document all incidents, changes and fixes in the Service-Now trouble ticketing sys
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