What you will accomplish with us: Process Ownership & Governance • Own and mature core ITSM processes: Incident, Problem, Change, Request Fulfillment, Configuration (CMDB), Service Catalog, Knowledge, and SLA/OLA management • Define and maintain process documentation, workflows, RACI matrices, and policies • Conduct regular process health checks and drive continuous service improvement (CSI) initiatives Tool Administration & Configuration • Administer and configure the ITSM platform (e.g., ServiceNow, Jira Service Management, BMC Helix, Cherwell) • Build and optimize workflows, forms, business rules, approval chains, and automation • Manage integrations with monitoring, CMDB, HR, and other enterprise systems Incident & Problem Management • Act as escalation point for major incidents; coord
Postuler chez l'employeur (offre originale)
Autres offres d'emploi à Montréal
Toutes les offres d'emploi au Québec
Job-Ka — Un service Groupe KA