Job Description The Employee Development Coach (EDC) supports and evaluates the growth and development of members in the Assistance department, to assist them in achieving established role objectives. Reporting to the Team Leader (TL) - Quality and Employee Development, they are a member of a team whose focus is to ensure the Assistance teams are equipped to achieve service deliverables to our clients. The EDC will assume the development and support of team members who have graduated out of new hire training. Key responsibilities include but are not limited to quality assurance evaluations, identifying and reporting on trends, performance coaching, project and program implementation, and maintenance of quality assurance reference materials & workflow documents. Role and Responsibilities Pe
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Job-Ka — Un service Groupe KA