As Section Manager, Contested Matters, you’re responsible for managing activities related to the handling of contested and complex claims nationwide. You lead a team of professionals and administrative support staff and ensure that they meet their performance targets, develop their skills and provide high-quality service. Working closely with the life and health insurance claims teams, you support strategic decision-making on highly complex claims and help improve practices to ensure operational excellence and member and client satisfaction. More specifically, you will be required to: Manage, motivate and develop a team of professionals and administrative support staff responsible for handling contested and complex claims nationwide Take responsibility for team performance, results and ski
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