About The Role The Team Leader, Call Center will oversee the Participant Recruitment Agent team during their shift; provide volunteers with preliminary clinical trial information and company details as well as pre-screen volunteers to determine eligibility for clinical trial screening. The Team Leader, Call Center will ensure all tasks performed are executed in compliance with study protocol, Good Clinical Practices (GCP) and Standard Operating Procedures (SOP)s. What You'll Do Here Ensure the confidentiality of clinical trial participants and sponsors is respected. Maintain and advocate a high level of customer service and quality within the department. Act as a mentor and coach to the Participant Recruitment Agent team. May create screening appointments. Assist in the training of Partici
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